How billing, cancellations, and refunds work for paid Starter and Growth workspace subscriptions. Read this with our Terms of Service.
Starter and Growth are recurring monthly workspace subscriptions processed by Dodo Payments. A workspace subscription covers the plan allowances shown at checkout and in the billing summary; it is not a separate subscription for each website. Applicable taxes may be added by Dodo. We do not charge usage overages: when an included allowance is exhausted, new metered work stops until reset or upgrade. The Free plan has no charge to refund.
You can cancel through the Dodo customer portal opened from workspace billing. Unless the portal expressly states an immediate cancellation, access continues through the end of the paid billing period and the subscription does not renew. There is no cancellation fee. Existing sites and reports remain available; new work follows the plan effective after the paid period.
Dodo checkout or the portal shows when an upgrade or downgrade takes effect and any amount due. A scheduled downgrade keeps the current plan through the confirmed billing-period end. Unused agent tests, fresh scans, and monitoring checks expire with their stated period and have no cash value or rollover unless checkout expressly says otherwise.
If the paid Service materially fails during your first paid billing period and Actuity does not restore the affected allowance or provide the included service, contact us before that period ends. We will review the run and billing record and, where the guarantee applies, refund the first subscription charge. This does not cover product-caused findings, a grounded verdict that agents cannot complete the approved job (a delivered result), exhausted allowances, unsupported actions, customer configuration, or third-party systems outside our control. A run that ends without a verdict does not use a credit, so there is nothing to refund for it.
Renewal charges are generally non-refundable once a new period begins. We correct duplicate or erroneous charges, charges taken after an effective cancellation, and refunds required by applicable law. For a verified Actuity platform failure, we normally restore the affected credit first and may issue a partial or full refund when restoration is insufficient.
Email actuitytech@gmail.comfrom the workspace account email with the invoice or charge and a short explanation. Do not send full card details. We aim to respond within two business days. Approved refunds are submitted to the original payment method through Dodo; Dodo, your bank, and card network determine when the funds appear, commonly within 5–10 business days.
Cancelling or refunding does not itself delete a workspace or its reports. To delete run evidence, your account, or other data, send a separate deletion request to actuitytech@gmail.com. The Service is delivered entirely online and no physical goods are shipped. See our Delivery Policy.
Send the workspace and invoice identifiers—never full card details.
